Our Commitment To You
A security distribution partner that understands the needs of your business? Now that’s how you get security > delivered.
Time is scarce. Simplicity is hard to come by. That’s where Norbain comes in. Everything we do focuses on providing what you need, where you need it, when you need it. We listen. We understand. We adapt. So you can deliver. For all types of security installation businesses, from local independents to large multi nationals. Let’s work together. Let’s grow together.
There’s no such thing as one size fits all
That’s why Norbain are structured to support our different customers’ needs. We listen, understand & adapt to deliver the right solutions for you and your customer.
All of our customers benefit from:
- Industry-leading stock availability with all the accessories you need to get the job done.
- A great distribution network, ensuring we deliver what you need, when you need it, where you need it.
Local Independent
You’ve told us what you want as a small business, we’ve listened and promise:
- Quick response to your enquiries
- Product knowledge provided by highly trained teams
- Competitive pricing and the best solutions for each project
- Easy to order options inc. website, phone or email
- Payment options with agreed credit line or credit/debit card
Medium Sized Installer or Integrator
To win & deliver your next job, we’ll support you through:
- Effective account management
- Engaging with manufacturers, including project pricing, protection & product roadmaps
- Multi-discipline solutions across Intruder, Access Control, CCTV & IP
- Easy to order options inc. website, phone or email
- Brand & project specialists ensuring the best advice and strong technical support
Large National System Integrator
We’ve focussed our teams to support your day-to-day enquiries & offer great advice:
- Proactive & dedicated account management
- Engaging with manufacturers, including project pricing, protection & product roadmaps
- Full online product information, including datasheets and manuals
- Seamless supply chain solving complex security challenges
- Tailored warranties customised by manufacturer for specific projects
Quite simply, we want to deliver everything you need, so you can focus on increasing your profits, your efficiencies, and your business opportunities. (But we can help you with those too!)
Dedicated Account Management Team
Our customers benefit from having an Internal account manager for day-to-day enquiries, supported by a field-based team for additional business development.
Trusted Service
Our teams focus on exceptional support so you can do business simply and effectively. Whether that’s exceptional customer services, technical support, IP pre-configuration or the warehouse team, our aim is always to be knowledgeable, accessible, reliable and approachable.
Highly Trained Teams
Continual coaching of our teams means that we are able to give you great advice. They’re supported by our brand and project specialists and strong supplier relationships.
Quick Turnaround
Whatever challenges you're facing, our teams respond quickly, offering impartial, trustworthy guidance.
What you need, when you need it
We have some of the highest stock availability in the industry, along with a distribution network that ensures we don't let customers down.
No 'one size fits all'
We love working with all sizes of businesses, listening, understanding, and adapting to your needs to deliver the right security solutions for you and your customers.
Security ▸ Delivered.
Focus on the job at hand and effectively maximise your time when you become a Norbain customer.
Benefit from a dedicated account manager who can advise and support you at every stage as well as our large stock holding.